Terms & Conditions



1:- All clients will be deemed to have accepted Ashwell Pet Services terms and conditions (as laid out here) on signature of the contract.

2:-Ashwell pet Services will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.

3:-Full payment for services (agreed either at time of booking or subsequently) is to be made by the agreed date. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.

4:-The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e. food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Ashwell pet Services, these will be purchased and added to the bill.

5:- If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.

6:-The client must provide Ashwell pet Services with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Ashwell pet Services reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

7:-The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Ashwell Pet Services

8:-Ashwell Pet Services must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.

9:-Although Ashwell Pet Services holds Public Liability insurance, wherever possible pets should be insured by the client. Ashwell Pet Services reserves the right to refuse a booking for any animal which is not insured.

10:- Ashwell Pet Services will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence,Ashwell Pet Services cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.


Dog Walking

1:- Cancellations - for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period.

2:-All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.

3:-All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.

4:-Ashwell Pet Services reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.

5:- All dogs will be exercised on a lead unless prior agreement has been reached with Ashwell Pet Services and a disclaimer form has been signed.

6:-The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.

7:-If dogs require a quick towelling off after walks towels must be provided and left by the front door.

8:-We will not walk Bitches in season, but we can provide a let-out service and stimulating play for a similar period instead. 

9:- Un-neutered Dogs will not be group walked for obvious reasons.


Pet Services

1:-Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.

2:-Ashwell Pet Services will make adequate steps to ensure your home is safe and secure in your absence, however Ashwell Pet Services cannot be held responsible for any burglaries or accidents caused by your pet(s).

3:-The client must provide all items necessary for your pet to be adequately cared for in the clients absence.

4:-If your cat is an outdoor cat then Ashwell pet Services will not be held responsible if the cat disappears or is injured. We will phone a contact number(s) to let the owner know what has happened.  We will still continue with our services and payment for the full period will still be due.

Ashwell Pet Services

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